3D Bees Rose-Gold 38 mm Women's Watch

The watch that i received was indeed nice. However, i was not really happy because there were differences on the packaging box and back colour of the watch. On the website picture, design of the packaging box was different and i am told by customer service that it is the new packaging design. If i were to sell product, it should be the same (on website and actual), then customers would not have any doubt whether product is genuine or not. Secondly, back colour of the watch was also different. On website it showed rose gold colour. Unfortunately, back colour of the watch that i received was silver colour. So, i think it is my right to question cocomi customer service on the differences between watch that i bought as compared to the one on the website. I did not really get the answer. One cannot tell which one is genuine and which one is imitation. In my opinion, if they have time to update price of the goods, definitely they have time to update latest picture of the goods. This is to minimize any concern on the authenticity of products from customers’ perspective. I did check pictures on cocomi website for that specific watch was taken from olivia burton uk website. That is for sure. I understand that cocomi only sell authentic goods. I am confused why is the watch that i bought was different from the website and i am concern there are fake olivia burton watches easily available to be purchased.
Online chat customer service was not really efficient based on my experience. Can’t really feedback swiftly and friendly. Thanks

I love the watch. Got a good price during 11.11 sale

Received item,very pretty watch. Recommended.

I did an exchange of watch design due to wrong face size purchased. Cocomi follow up closely during the entire exchange process and bear all delivery charges! Will definitely patronise Cocomi again!