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FAQs

Are your products authentic?

Yes, we are in the business for more than 16 years and we are the official brand appointed exclusive distributor and retailer for all the brands we carry.
All watches are shipped with official watch box.

For more information about us please visit https://www.norbreeze.com/

What forms of payment methods do you offer?

Currently we accept
VISA and MasterCard Credit/Debit cards.
AMEX
PayPal
We also accept installment via Hoolah both debit and credit cards

When will I receive my order?

Delivery will take 1-3 business days and will be shipped via Fedex with tracking ID.

How will I know that my payment went through successfully?

All successful transactions within COCOMI will be provided with an order confirmation email. If you did not receive the email, please check your junk/spam folder, or contact COCOMI Customer Service to check the order confirmation.

What if the item is incorrect, defective, or damaged upon delivery?

If you received the incorrect, defective, or damaged item during delivery, please contact us and provide the following information:
• Order Number
• Item/Product Name
• Reasons (Incorrect / Defective / Damage)
You will receive an instruction on how to return the item.
Sorry for the inconvenience caused.

How to report if there is something wrong with your website?

Please contact COCOMI Customer Service and let us know what the issue is.

Do I have to pay extra GST/VAT and other fees on top of the displayed price?

No, all prices include GST/VAT and other fees such as customs/import duties. If there are any charges, we've got you covered. You do not have to worry paying additional fees when placing an order on COCOMI.

Can I change or cancel my order?

If you have not yet received your shipment notification and wish to make changes or cancel your order, please contact COCOMI Customer Service and we will do our best to accommodate your request.

Can I change my shipping address?

If you have not yet received your shipment notification and wish to make changes on your shipping details, please contact COCOMI Customer Service and we will do our best to accommodate your request.

What is your return policy?

All your purchases from Cocomi are eligible for a free 14-day return policy, so long as it is in it's original packaging in the original condition and tags intact.
We currently process all refunds manually, so drop us an email at info@cocomi.com.my and we will be in touch with you within 3 business day.

How will I be refunded?

The method of refund will be the same as the mode of payment.

How long does it take for me to receive my refund?

It may take up to 7 business days depending on the mode of payment.

I have changed my mind and would like to cancel my order, will I be refunded?

All orders placed in COCOMI are entitled to a full refund should you change your mind prior to receiving the order. Please drop us an email at info@cocomi.com.my

Are all items exchangeable?

Most of the items are exchangeable except for earrings for hygiene reason.

Will I be charged for exchanges?

Items purchased from COCOMI are entitled to free exchange.

Can I exchange or return an exchange item?

Yes, items which were exchanged are considered as a new order, which can be exchanged or returned.

What is your warranty policy?

For more information, please visit our warranty page - https://www.cocomi.com.my/pages/warranty

Does warranty applies to marketplaces as well?

Yes, same warranty policy for all channels. Please refer to this our warranty policy.

Will you all come and collect the watch from me if I want to claim my warranty?

We do not provide on-site collection of watches that require service and repair.